YOCC- Your Own Call Centre gives you the power to base your entire cloud communication system on an automated, single number that supplies correspondingly to unlimited extensions, without any hindrances benefited by cloud telephony.
SmartIVR(Interactive Voice Response) resides and operates from the most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy, backup and auto-scaling. IVR system is enterprise-grade cloud communications platform that powers some of the best-known brands in emerging markets.
MyOperator serves as a virtual intelligent phone operator for businesses that manages, tracks and stores all the call details and business leads. It helps businesses project a bigger and professional image and builds a target database which can be used to improve your sales and data.
Exotel is a business phone system that offers features like Smart IVR for you Business. You can set up an efficient call routing/management/recording system in 5 minutes of cloud telephony device.
Mcube is State of art Call Center Solution on a cloud to improve the sales productivity & customer expreince. MCube Cloud Telephony Solutions make it easier and affordable for your business to manage inbound voice calls automatically 24x7.
Online ERP software or the Enterprise Resource Planning Software is the most powerful solutions for all the business needs of the present day marketers. It covers all the three arenas of Marketing, managing sales cycle, Purchase Cycle as well as complete stock management. One software makes all the solutions and eases the task.
MOBtexting is a leading Communication Platform as a Service (CPaaS). MOBtexting provides A2P Messaging & Cloud Telephony Services to promote businesses, automate customer interactions, improve customer engagement, track the communication, etc.
CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system.
Alliance VoiceXchange with a configurable call flow offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases, telephones, and fax machines. Customer can call and receive answers to specific questions or place an order and receive faxed confirmations about cloud telephony.
Bay Talkitec has been providing the best-in-class Call management & IVR systems and has successfully executed user friendly and multi-purpose IVR installations across diverse sectors. We have the expertise to integrate IVR applications into existing customer contact centers with various forms of call transfers including information dissemination, using CTI technologies.
Experience Manager addresses capturing caller's data at each dialog level and generating different kinds of reports in a pictorial way which helps the managers to analyze quickly and tune the applications with IVR.
SmartTEL Voice Mail is an optional software based voice messaging system and call management system with all the typical features required by hotels or any hospitality business in india or abroad in terms of IVR and cloud telephony
KooKoo is an interface between your web application and the caller. It takes phone commands from you and executes them on your behalf to the caller.The best way to think of KooKoo is as just another web page in your application for your ivrs system.
Cloud Computing is the most trending topic these days and the term ‘Cloud telephony’ is also picking up a lot of response in the business houses. However, not many people know what this is and why it is an important part of IVR System.
Interactive Voice Response (IVR) is an automated telephony system that plays a vital role to interact with the callers, gather information from them and then route the calls to the relevant receiver. This works as an office assistant which is actually not a person but a Call management system. When the users create and make their own IVR applications functional it is termed cloud telephony. This name is intentionally made similar to cloud computing to make the specialized telephonic systems more integrated with web applications developers. This bridging of the gap has led to the name cloud telephony. To put it simply, cloud telephony allows a computer applications developer to add telephony features to their software – making it “cloud telephony software”.
Cloud telephony specifically refers to the services offered in IVR system like voice services and replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP services that are in vogue. In cloud telephony/Call management system all that you need to know is what you want your telephone to do for you and nothing more. It is simple to understand and you can make/receive a call, disconnect or pause it, play the audio file, transfer the call to relevant person and even engage in call conferencing. All this can be done on a computer application.
Since cloud communication enables voice as well as data communication through applications and services by hosting them on services owned and maintained by providers, making it cost effective for customers to interact with them without any hassles.
Thus, the combination of cloud telephony and IVR system enables serving the diverse population at a single time and increase the efficiency of a business. Also these days one can get the toll free number with the call management software.
The resounding success of Google and other cloud-based software providers has shown us that cloud-based platform is the most effective platform. The primary benefit shown was the lower cost. Voice (audio) services provided through the cloud acts as a value addition for telephony since the users can access cloud-based facilities from anywhere. This expands the users’ options to operate beyond the local or regional carriers.
Cloud communication in this context becomes a very attractive option since it involves voice, video, and data and integrates it very well across different access mediums.
The business place can do away with lots of wires around the PBX(private branch exchange), IVR(Interactive Voice Response) System and MDF(Main distribution frame)
Only require the computer application that provides the software functions and computing
All kinds of functions related to telephony are integrated with the computer applications without worrying about telecom infrastructure or technology
Ideal for small and medium-sized business to get the cloud telephony at a lower cost than VoIP infrastructure.
No need to have specially trained employee to handle the technology since the cloud telephony provider will be supporting the user
Only a few hundred lines of coding are required to provide the basic functions of picking up an incoming call, playing a preset greeting, asking to press the extension number, transferring the call and if the transferred number is not picked up – asking the caller to record the call as voice mail.
There are options for paying the service provider with a monthly subscription fee or based on the usage.
Also, a toll-free number attracts a number of customers to call.
Tracking facilities help so much incase where one need to track the source or reference from where caller get a contact number.
Internet connection is a must to access files so if the connection is slow or there are problems with the connectivity, it will affect the efficiency and productivity.
Cloud technology still exists on a physical server and this location of the server is important since it must abide by the national laws of the country.
The essential advantage of Cloud telephony software is that the software is off-site. This gives the users geographical mobility and the customers can also be reached out to any part of the world.
The key features are:
Single Access Number is a special feature of the software. Whoever is working with the company or has left the company is not a concern here because the number is retained by the business and is not personally used by the employee. This ensures constancy in business communication without hassles of change of employees and the customers being harassed due to it. This also means that the business need not promote multiple numbers.
There is no setup cost involved in the installation of the software. Also, the installation is quick and easy. No additional hardware has to be bought and also there is no maintenance cost involved.
Call tracking system is smarter than the traditional version and this helps in maintaining accountability in business. All the key metrics of the call like details of the caller, time of the call, the reason for call and date are provided. This ensures communication in the team even if a particular employee is absent.
The effectiveness of this kind of call management system can help the employees in treating each call as a business opportunity and work better towards customer care.
IVR software is a highly efficient way to direct and re-route calls between different persons/teams/departments by guiding the caller to choose the option to press that number. This keeps the team communication with the customers more streamlined and effective in responding
Call transfer is a central feature for any kind of business communication. When the call is redirected to the right person or department the customers’ queries are responded to immediately.
Certain service providers have a simultaneous calling feature & call handling solution in the software. Many software support 100 calls simultaneously. This eliminates the chance of losing a business opportunity because your phone number was engaged or not available.
Round-the-Clock availability of your cloud communication system is an extremely useful feature for business. If the staff is not in the office, even then the communication system is so built and integrated that it saves all the calls made during off-office hours. This means that potential business opportunity is never lost and the customers don’t have to call again and again. This feature is also helpful for overseas clients or customers who have different time zones.