Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.
Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet.
Getresponse is a fully featured sales automation tool with features like email marketing, drag-and-drop email editor, autoresponders, email templates, landing pages, forms, webinars, a/b testing, inbox preview, social sharing, spam checker, analytics, list management, responsive email design, multi-user access. They also provide integrations via api.
WebEngage, a SaaS based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications.
Interakt.co simplifies customer data analysis, marketing and support. Our integrated crm, email marketing, live chat, feedback and more allows you to capture, engage and retain your customers from one single dashboard.
WINHMS Feedback automates the collection of feedback from guests directly without manual intervention and generates various analyses based on the feedback for corrective actions. Guests can submit the feedback electronically through internet from their home and the feedback will immediately auto-update to PMS.
MenuSquare is a tablet application for collecting customer feedback, customer contact information and building social media presence of your restaurant. It is also used by restaurant managers and owners for real time sales reports from any device.
forBinary helps you create smart, engaging & multilingual mobile app without any coding in 15 min. It also provides a clean and organized CMS platform, this platform helps you connect with your audiences, improve your core process and automate your work.
CustomerSure is the innovative and award-winning solution for customer feedback management. Helps to measure and improve the customer satisfaction with claimed data. Automatically survey and get response rates with the short relevant question at the time. The way to take the feedback it may be comments, rating, or score.
Software that helps firms in getting customer feedback, by contacting them on regular basis, is known as Customer Feedback Software. It is the key basis for the firms to make amendments in their product according to customer needs.
Live Chat: The software provides the feature of live chatting with the customer. This is because, sometimes, verbal communication is much more expressive then written. Hence, a more enhanced and furnished way to be in touch with your customers maintained.
Self Generated Opinions: After the customer has updated his feedback, a brief review is generated on the spot by the software, which provides temporary relief to the customer and retains their trust for the organization.
Offline Services: The software has offline facility wherein the non-availability of any employee could automatically send date and time to the caller, by expressing when their queries would be catered.
In-Depth Questionnaire: The detailed questionnaire that needs to be answered by the customers, is a wholesome pack of everything that a producer of a product needs to know from a customer, to satisfy all the demands.
Regular Updating: Just as the review is written, the user is updated, so that prompt response to the customer can be given.
Efficient designing: The product can exactly be designed to meet the needs of the society. This would reduce the risk of losses or failure.
Increased Profits: The cost of conducting surveys or any other methods is eliminated and single software enables us to get reviews at every stage. Customer opinion only a click away!
“Customer Experience and Insight is the next battleground”. Even after enhanced product display, if your product is not according to the whims and fancies of the customer, it won’t last long. Hence, choose wisely and earn with strategy.