Olark is the most beautiful and effective best software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Open source live chat support software for website.
Deliver exceptional customer service with Freshdesk Online Customer Support & Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.
Start real-time conversations with your web visitors, answer their questions and boost your online sales. Smartsupp is free live chat tool with visitor recording & unlimited number of agents.
LiveChat helps 12,000 companies worldwide to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales and also check LiveChat reviews.
tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page. tawk.to is jam packed with all the features you need to provide winning customer support. It is lightning fast, reliable and scalable.
ProProfs Chat is a go to live chat solution that allows online businesses to engage in open communication with their website visitors. Besides, this live chat platform enables the help support executives to send proactive chat invitations to the site visitors and guide them through the sales procedure.
MyLiveChat provides live chat service and visitor monitoring, cobrowsing and conversion rate optimization. We provide live chat tool for business clients, academic institutions and non-profit organizations.
WhosOn was developed into a Live Chat & Tracking Solution, allowing you to use the tracking and analysis functions in conjunction with the ability to prospect, engage and chat to customers in real-time.
An Unique Video, Voice And Text Live Chat Software
Tagove is offering a unique live video, voice and text chat software for business with it's co-browsing and screen shared in the same screen. The aim of the company is for all types of businesses to get the effective solution for their customer support.
Zopim live chat is an award-winning and one of the best live chat tool for small business. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses.
Velaro is a leading and award winning live chat support software which offers live chat performance management to a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction.
Live chat is a popular term for online talk applications planned particularly to give online support to users of a site. Such software is used to give instant support tovisitors on a site. Live chat support software is a remarkable dynamic feature that allows you to connect to your online audience in real time. Through this software, you can customize your communication and know your visitors better. It also helps your targets to know about your brand, learn about your products and clarify their queries and doubts about their desired range of selections. Live chat facilitates your consumers to make the right choice. It also enables you to promote your brand and maintain a direct relationship with your customers and prospects. Overall, live chat solution serves as a win-win situation for your brand as well as its users.
A business goes well at whatever point the organization stays connected with its customers. Additionally, determining customers’ questions and reacting to their feedback at real time builds adaptability of business and reinforces the bond between customers and association. It is the most advantageous and cost-effective alternative to be associated with your customers.
Live Chat with Visitors: With live help sessions your organisation can get extremely valuable customer feedback. Input received from every Live Help talk will permit you to keep on enhancing and upgrade your website for future customers. It helps in performing both on-site and off-site chat that prove to be highly beneficial for your business.
Multiple live chat sessions: This feature enables an operator to handle multiple queries or live sessions simultaneously. The pop-up message is shown up in the chat window when a new message is received.
Easy File transfer: These software features also encourages easy file transfer facility. A User can send files to site visitors or can receive files from them easily. Files up to 5MB can be sent.
Other Features Include:
Easy integration with website
Automatic emailing of chat transcripts and call transfer
When you add Live Help to your business site, customer support tools allow you to decrease customer service response time and built customer loyalty. The benefits of utilizing live chat system are:
Increase Web Site Revenue: The majority of people searching your site like to utilize Live Chat and get quick support rather than holding up in phone lines or sitting tight for an email reaction. Live Help expands and builds customer trust and confidence in your organizations products and services. Clients are effortlessly ready to have their inquiries and concerns replied before they leave your site when utilizing live chat for website.
Easily Accessible Customer Service: Live Help permits your customers to rapidly locate a client help agent that will aid them with any inquiries and data in regards to your products and services, empowering you to expand your company revenue.
Proactively Seek Sales and Feedback: Live Help permits your sales and customer service operators to start Live Help talk solicitations to your web searching website guests. This permits your administrators to inquire as to whether they require any help before the potential client leaves your site.
Receive Priceless Customer Feedback: By receiving priceless customer feedback during and after Live Help sessions, your company can focus on your customer's needs, requirements and questions. Feedback received from each Live Help chat software for website will allow you to continue to improve and enhance your web site for future customers. By getting extremely valuable customer feedback during and after Live Help sessions, your organization can concentrate on your customer’s needs, requirements and inquiries. Input received from every Live Help talk will permit you to keep on enhancing and upgrade your website for future customers.
Live chat service should always go with your business. It must suit your purpose and meet your requirements. To select an appropriate live chat service provider, consider the following factors:
Employ Sales Resources Around Your Live Chat Support Software
It is the sales team who has a one-to-one talk with your consumers. They have a good idea about your audience, their behavior, interests, and preferences. Moreover, they know which target group is more likely to purchase which kind of products. Based on such understanding, they shall be the best ones to influence live conversations and promote products - to make a sale!
Strategize Your Live Chat Communication
To address different queries of a diverse audience, look for software that will generate chat analytics and report, in real time. Study the report data to know when your consumers are active in chats and what kind of questions they pose. Based on such analysis, be ready with personalised answers that will solve individual queries and help you sell your product.
Train Your Sales Employees
During the training sessions, your sales employees must go through product reviews, videos, and detailed product information. Knowing such data will help them to take better care of your customers, give a quick response to their queries and offer the right product to the right customer.
Schedule Your Availability for Live Chat
Take a step back to assess when most of your visitors are live. Based on their probable availabilities and convenience, schedule your live chat sessions. Thus, when your audience needs you, you and your sales team are consistently present.
Incorporate Message Features
Include a message feature to help your audience, in your absence. The best way is to have a Message Form where they can post their queries in details. Later, when you come online, you will know your potential visitors before-hand and can follow-up with them.
Incorporate “Time On Site Feature”
With this feature, you can tap on your customer, while your pages load in the browsers. Loading time beyond 10 seconds automatically takes your visitors away from your site. In such a scenario, you can still leave a positive impression and ensure active presence, whenever they need.
Customize Your Live Chat Software
For better branding of your products, you can customize the look and feel of your live chat module and suit it to your brand. With this, you shall have better brand connect with your audience and can easily convince them to buy your products through your chats. Also, make the chat module easy-to-locate within your website; and try to start-off with a personal message.
Short, Sweet and Professional Response
It is simple - Short, sweet and professional responses land you Sales! Choose simple and lucid language and maintain professionalism in your replies. Also, make use of quirky words and mix region-specific language within your communication to win the hearts of your audience, in an amazingly professional manner. While responding with words, if need be, offer discount coupons, which shall maximize your chances and influence consumers to purchase your product.
Boost Social Conversations
After building a good rapport with your audience and satisfying them with your excellent products, ask them to share their experience and provide feedback on social media sites. They shall be more than delighted to do so and using such content and promotional tags, you can enhance your branding and reach more people. Further, you can also use your social media conversations and turn them into fruitful content for your website blogs. With this, you can boost social conversations and create new content for expanding your online presence.
After you have installed your live chat module, here are ways by which it will help you generate more leads and subsequently more Sales:
#1 Higher Page Ranks
Live chat modules in websites result in high user engagement, which again improves rankings in the Search Engine Results Page (SERP). Higher page ranks in Google, Yahoo and Bing will automatically bring more traffic to your website, thus connecting more people to your website and increasing the chances of Sales.
#2 Works Even In Your Absence
Thanks to the “Message” and “Time On Site” features, you can connect with your customers, even without being live. By integrating your chat box to a fixed email id, you can keep track on all messages that come to your website, in your absence. Thus, you can easily know your customer wants and can soon devise a perfect solution for getting more Sales.
#3 Boost Conversion Rates
Live chat is a great opportunity to turn your leads into customers and further to loyal customers. By knowing the key interests and desires of your visitors, you can cleverly influence them to try out your product and develop productive relationships.
#4 Consumer Analytics
Live chat systems also provide useful analytics and consumer data using which you can plan your future communication for each of your target audience. When you communicate better with your customers, they also become a better consumer. With this, you will get to know your customer in a better way, have more sales and engage in a long-term relationship with them.
To conclude, the live chat software is less an application and more an effective branding tool. It bridges the gap between your brand and its audience, and gives you more insights about your targets. Through strategic use of the live chat module, you can improve your relationship with your customers, enhance your product awareness, get higher reach, and ultimately increases your Sales. Thus, live chat is an effective and efficient way to expand your brand and bring-in more revenue!!